USER AGREEMENT
This User Agreement constitutes a binding contract between you, the User, and Easywego Traveltech Company Limited and its affiliates/groups with regard to the use of various services that are provided under the brand ‘EasyWeGo’.
Please carefully go through this User Agreement and the Privacy Policy available at https://easywego.com/ which together constitute a legal agreement (“Agreement”) between you and EWG, before you decide to access the website or avail the services made available on the website and mobile application by EWG.
In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant terms and conditions of service (“TOS”) for each such Service, which may be updated or modified by EWG from time to time.
1. Nature and applicability of terms
1.1. Easywego Traveltech Company Limited (“EWG”, “us”, “our” or “we”), a company incorporated under the laws of Vietnam, provides a comprehensive range of local services to global travellers including but not limited to prepaid e-sim reselling, taxi ride services, e-wallet, in-app messaging through its Website (easywego.com), mobile site, mobile app & offline channels including call centres and offices (collectively referred herein as “Sales Channels“) Unless otherwise specified, all references to our services include the technology, content, services, and products available through the website, mobile application as well as any software that EWG provides to the user that allows them to access the Services.
1.2. Any person (‘’User’’) who purchases, intend to purchase, or inquires about any product(s) or service(s) made available by EWG through any of EWG’s Sales Channels agree to be governed by this User Agreement.
1.3. For the purpose of this agreement, users are collectively referred to as “you”, or “your” and the website(s), mobile site(s) and mobile app(s) are collectively referred to as “Website”.
1.4. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the website or avail any Services.
2. Conditions of use
2.1. You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the website or accepting this Agreement, you represent and warrant to EWG that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
2.2. As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
3. Accounts and registration
3.1. To access the Services offered by us, you may be required to create an account. When you create an account, you may be required to provide us with some information about yourself (such as your name, date of birth, e-mail address, , phone number, or other personal information). Some of this information may be of a confidential nature and may include personal identifying information.
3.2. If you provide your information to us then you agree to provide true, current, complete and accurate information, and not to misrepresent your identity. You also agree to keep Your Information current and to update Your Information if any of Your Information changes.
4. Our service
4.1. EWG shall provide you, a comprehensive range of local including but not limited to e-sims, taxi ride services, e-wallet and in-app messaging.
4.2. EWG ensures that all the information provided by it is correct, but EWG neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. EWG makes no warranty, express or implied, concerning the Website and its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any User or any other person, arising out of or from the use of any such information.
4.3. EWG shall also not be responsible for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein.
4.4. EWG acts as a intermediary of services on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the arrangements between the end-service provider and the User as regards the standards and rendering of services by the service providers. In no circumstances shall EWG be liable for the services provided by the end- service provider. EWG is not liable for any changes, deficiencies, disputes, etc. related to the services being provided by Service Providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to Service Providers.
4.5. EWG does not, by offering travel related services, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.
4.6. Neither shall EWG be responsible for the delay or inability to use/avail the Website or Services, the provision of or failure to provide services by Service Provider, or for any information, software, products, services and related graphics obtained from EWG, whether based on contract, tort, negligence, strict liability or otherwise.
4.7. EWG shall not be held responsible for non-availability of the website during periodic website maintenance operations or any unplanned suspension of access to the services that may occur due to technical reasons or for any reason beyond EWG’s control. The User understands and agrees that any material and/or data downloaded or otherwise obtained from Website/EWG is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or any other loss that results from such material and/or data.
4.8. EWG reserves the right to not accept any booking or refuse to provide a service to a user without assigning any reason thereof at its sole discretion. The user also acknowledges that the end-service provider may refuse to provide the service for any booking made through EWG with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such an event, the liability that may ensue shall solely vest with the end service provider and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not EWG.
5. Responsibilities of the users
5.1. Users are advised to check the description of the services and products carefully before making a booking or purchasing any product. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the product description. These conditions are also to be read in consonance with the User Agreement.
5.2. If a User intends to make a booking or purchase a product on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
5.3. The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through EWG. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body of the Country of use.
5.4. The services are provided on an “as is” and “as available” basis. EWG may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. EWG expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from EWG or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
5.5. User also authorizes EWG’s representative to contact such user over phone, message and email.
5.6. The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify EWG of any actual or suspected unauthorized use of the User’s account or password. Although EWG will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of EWG or such other parties as the case may be, due to any unauthorized use of your account.
5.7. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or EWG has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, EWG has the right to discontinue the Services to the User at its sole discretion.
6. Payments and other charges
6.1. EWG does not charge any fee for the basic plan on the website. User can create free membership accounts on the Website for the basic plan. In order to avail the benefits of the premium plan, the user may opt for a premium plan and pay the requisite fee. EWG may at its sole discretion introduce new services and modify some or all of the existing Services offered on the Website.
6.2. EWG reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the EWG Services. EWG further reserves the right to alter any and all fees from time to time, without notice.
6.3. EWG shall not provide the service or share details of confirmed order/booking till such time the entire payment is made by the user.
6.4. In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, EWG shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to EWG. In cases where the short charge is claimed prior to the utilization of the booking, EWG will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
6.5. Any increase in the price charged by EWG on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
6.6. In the event of a booking not getting confirmed for any reason whatsoever, EWG will process the refund of the booking amount as per the Cancellation and Refund Policy paid by the User and intimate the User about the same. EWG is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking.
6.7. The accepted payment methods for EWG services are limited to Credit/Debit Card, PayPal, Stripe, Momo, and VNpay. The currency for all payment transactions is the United States Dollars ($).The processing and security of credit card transactions will be facilitated by EWG’s authorized providers, namely PayPal (https://paypal.com) and Stripe (https://stripe.com).
6.8. The Customer bears the responsibility of ensuring that their device aligns with the services offered by EWG. Compatibility of the device can vary based on supplier services and country of origin. It is essential for the Customer to review the list of compatible devices provided in the FAQ section.
6.9. The User agrees and understands that all payments shall only be made to bank accounts of EWG. EWG or its agents, representatives or employees shall never ask a user to transfer money to any private account or to an account not held in the name of EWG. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by EWG or to any personal account of any person, EWG shall not be held liable for the same. User shall not hold any right to recover from EWG any amount which is transferred by the User to any third party.
6.10. The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of EWG. The User shall immediately inform EWG if such details are demanded by any of its agents’ employees or representatives. EWG shall not be liable for any loss that the User incurs for sharing the aforesaid details.
6.11. The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the EWG Services.
7. Modification of terms
7.1. The Services may change from time to time, at the sole discretion of EWG, and the Agreement will apply to your visit to and your use of the website to avail the Service, as well as to all information provided by you on the website at any given point in time.
7.2. This Agreement defines the terms and conditions under which you are allowed to use the website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@easywego.com.
7.3. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
8. Content ownership and copyright conditions of access
8.1. The contents listed on the Website are (i) User generated content, or (ii) belong to EWG. The information that is collected by EWG directly or indirectly from the Users shall belong to EWG. Copying of the copyrighted content published by EWG on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and EWG reserves its rights under applicable law accordingly.
8.2. EWG authorizes the User to view and access the content available on or from the Website solely for the purpose of providing services to users. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, “EWG Content”), are the property of EWG and are protected under copyright, trademark and other laws. User shall not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website for any public or commercial purpose or for personal gain.
8.3. User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
9. Rights and obligations relating to content
9.1. EWG hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
- belongs to another person and to which the User does not have any right to;
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonate another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
9.3. Users are also prohibited from:
- violating or attempting to violate the integrity or security of the Website or any EWG Content;
- transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by EWG;
- intentionally submitting on the Website any incomplete, false or inaccurate information;
- making any unsolicited communications to other Users;
- using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
- attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
- copying or duplicating in any manner any of the EWG Content or other information available from the Website;
- framing or hot linking or deep linking any EWG Content.
- circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
9.4. EWG, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses above. EWG shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
9.5. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, EWG has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.
9.6. EWG may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer.
10. Third party sites
10.1. The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of EWG or the Website and EWG is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. EWG is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. EWG is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by EWG or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.
10.2. EWG is not responsible for any errors, omissions or representations on any Linked Site. EWG does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
10.3. EWG reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, EWG will not be liable for the accuracy of information or the claims made in the Sponsored ads. EWG does not encourage the Users to visit the Sponsored ads page or to avail any services from them. EWG will not be liable for the services of the providers of the Sponsored ads.
10.4. You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and EWG accepts no liability for the same.
11. Limitation of liability
11.1. In no event, including but not limited to negligence, shall EWG, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
- provision of or failure to provide all or any service to Users contacted or managed through the Website;
- any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
- any unauthorized access to or alteration of your transmissions or data; or
- any other matter relating to the Website or the Service.
12. Relationship
None of the provisions of this Agreement, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and EWG and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes EWG and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed EWG and its agents as their agent for this purpose.
13. Indemnification
The User agrees to indemnify, defend and hold harmless EWG from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by EWG that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.
14. Notices
All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:
- If to EWG, at support@easywego.com and/or at the address posted on the Website.
- If to a non registered User, at the communication and/or email address specified in the application form availing of a EWG Service.
- If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.
15. Termination of agreement and services
15.1. Either the User or EWG may terminate this Agreement and a Service with or without cause at any time to be effective immediately. The User agrees that EWG may under certain circumstances and without prior notice, immediately terminate the User’s user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.
15.2. This Agreement may be terminated by either the User or EWG through a written notice to the other. EWG shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User’s only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify EWG of such discontinuance.
15.3. Upon termination of the Service, User’s right to use the Website/Services and software shall immediately cease. The User shall have no right and EWG shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.
16. Force Majeure
16.1. There can be exceptional circumstances where EWG and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of EWG. If EWG has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that EWG being merely a intermediary of the services and products booked, EWG cannot be held responsible for any such Force Majeure circumstance. The User has to contact the End-service provider directly for any further resolutions and refunds.
16.2. The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, EWG’s obligation shall be limited refunding the booking amount, if any, received from the user. Such refund shall completely discharge EWG from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
16.3. In no event shall EWG and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
17. Retention and removal
EWG may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information. Computer web server logs may be preserved as long as administratively necessary.
18. Applicable law and dispute settlement
18.1. You agree that this Agreement and any contractual obligation between EWG and User will be governed by the laws of Vietnam.
18.2. The courts at Ho Chi Minh, Vietnam shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.
19. Severability
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
20. Waiver
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by EWG. Any consent by EWG to, or a waiver by EWG of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
21. Grievance redressal
EWG strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation.
The name and contact details of the Grievance Officer are herein as under:
Name:
Email ID: support@easywego.com
Address:
Working hours : Mon to Fri (9:00 to 18:00)
Version: 1
Last updated on: August 2, 2023
Terms and conditions of service – E-SIM
1. Role of EasyWeGo
1.1. EWG functions as an intermediary for prepaid e-sim reselling. EWG enables Users to purchase prepaid e-SIM cards from various providers, as listed on the Website, and facilitates the activation and delivery of these prepaid eSIM cards to Users.
1.2. EWG does not provide the actual telecommunication services associated with the prepaid e-SIM cards. The telecommunication services are provided by the respective service providers, and Users are subject to the terms and conditions of the service providers.
1.3. EWG does not guarantee the availability, quality, or reliability of the telecommunication services provided by the service providers.
1.4. EWG retains the authority to revoke a user’s registration and erase their personal information under certain conditions. Such circumstances may arise if the registrant fails to meet eligibility criteria or complete the KYC, therefore, deemed unsuitable to complete the online or offline application process, provides misleading or deceptive personal information, or engages in any illegal activities. Additionally, if the registrant ignores, modifies, removes, or omits any portion or section of the mandatory registration procedure, their registration and personal information may be subject to cancellation and deletion.
1.5. EWG may use third-party payment processors to facilitate payment transactions. Users acknowledge and agree that EWG shall not be liable for any acts or omissions of such third-party payment processors.
2. Responsibilities of the users
2.1. The User is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin, the User must check the list of eSIM-compatible devices provided on the website. The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.
2.2. By clicking on “Pay” at the checkout, the User verifies the compatibility of their device and assumes accountability for the accuracy of the information provided.
Please note that the compatibility list is not comprehensive, which means that newly announced devices compatible with eSIM or other services may still need to be added to our FAQ.
2.3. The User has the right to ask for a refund or eSIM-replacement if the eSIM cannot be installed and used due to a technical problem from EWG. A refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting. No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the User.
2.4. For the purpose of activation of the Services, the User shall provide proof of identity by uploading its photograph with an international passport to the Company and make a prepayment by entering a valid payment information. The User shall also provide its email, phone number and residential address according the information contained in the proof of identity, and notify EWG in case of changes in any of such data. Submission of documents and information shall be subject to EWG’s requirements on the format and content of such documents and information. Each type of Services may be subject to provision of additional information and documents indicated in the Product, and additional qualifications for the Users may apply.
Version: 1
Last updated on: August 2, 2023
Terms and conditions of service – E-Wallet, Referrals & EWG Points
1. Role of EasyWeGo
1.1. The e-Wallet may be used for the sale and purchase of goods and services available on EWG Website/App as a payment solution, provided however that no payments in violation of the provisions of EWG’s policy
1.2. EWG has the right to suspend, or later reverse, the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where EWG reasonably believes you to be in breach of the Terms of Use.
1.3. EWG may, at its sole and absolute discretion, award you EWG points which can be used to purchase products, redeem discounts and promotions, upon the completion of the qualifying transactions. User may earn EWG points by such methods as are provided for by EWG from time to time.
1.4. EWG may, at its sole and absolute discretion, increase or decrease the rate of EWG points to be awarded for each selected transaction as may be notified to you from time to time. User shall not be entitled to request from EWG any explanation pertaining to the calculation methods (for crediting the EWG points) or other matters relating to the EWG points or discounts for whatsoever purposes.
1.5. EWG points accumulated by the user shall expire in the event the Member does not earn any EWG points within the timeframe stipulated for user’s country. The timeframe may differ in different geographical locations. In such an event, the accumulated EWG points shall be automatically forfeited at the absolute discretion of EWG and without notice to the Member. Forfeited EWG points cannot be reinstated.
2. Responsibilities of the users
2.1. User agree to immediately notify EWG of any fraudulent activity or theft of funds in the e-Wallet of which you become aware.
2.2. User shall be responsible to resolve any disputes with user’s debit or credit card company, or user’s bank in relation to payments or top-ups of user’s e-Wallet on their own. EWG shall not be responsible for any such lost or misdirected payments.
2.3. As a user, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by EWG and/or third-party merchants as shown on the rewards catalogue that is made available from time to time in the Application.
2.4. User must use EWG points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused EWG points. EWG shall have the right to deal with the expired EWG points in such manner as it deems fit in its absolute discretion. User agree that you will have no claim whatsoever against EWG for any expired EWG points.
2.5. The user are solely responsible for maintaining the confidentiality of the user’s Registration Data and will be liable for all activities and transactions that occur through the user’s Account, whether initiated by the user or any third party. The user’s account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that the user may incur as a result of someone else using the user’s password or Account, either with or without the user’s knowledge.
2.6. We reserve the right to suspend or terminate the user’s account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by the user is incorrect or false, or that the security of the user’s Account has been compromised in any way, or for any other reason We may find just or equitable.
2.7. It is the user’s responsibility to check to ensure that the user download the correct application for the user’s device. We are not liable if the user do not have a compatible mobile device or if the user download the wrong version of the Application for the user’s mobile device. We reserve the right to terminate the Service and the use of the Application should the user be using the Service or Application with an incompatible or unauthorized device.
2.8. The user agree to comply with all applicable laws when using the Services, and the user may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). The user will not, in the use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, the user may be asked to provide proof of identity to access or use the Services, and the user agree that the user may be denied access to or use of the Services if the user refuse to provide proof of identity
Version: 1
Last updated on: August 2, 2023
Terms and conditions of Service – Transportation
1. Role of EasyWeGo
1.1. EWG functions as an intermediary platform that allows user’s to arrange and schedule transportation and/or logistics services with independent third party providers. The user acknowledges that EWG does not provide transportation or logistics services or function as a transportation carrier and that all such transportation or logistics services are provided by independent third party contractors who are not employed by EWG or any of its affiliates.
1.2. The user agrees that EWG is merely an electronic platform to facilitate aggregation of Vehicles and does not in any manner provide transportation services. EWG does not endorse, advertise, advise or recommend the user to avail the Services of any Driver. EWG also does not guarantee or provide assurance in respect of the behaviour, actions or data of the users posted on the Site.
1.3. The Services allows the user to send a request through EWG to a Driver on the EWG network. The Driver has sole and complete discretion to accept or reject each request for Service. If the Driver accepts a request, EWG notifies the user and provides information regarding the Driver- including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as EWG may determine.
1.4. EWG reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of EWG’s requirements. Further, EWG will store the information provided by the user or record the user’s calls for contacting the user for all Service related matters. the user shall promptly inform EWG on any change in the information provided by the user.
1.5. EWG shall, upon receiving the booking request from the user in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time and location, which shall be informed to the user vide the application or SMS or email. In the event the booking is confirmed, the user shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately.
1.6. In the event of breakdown of the Vehicle, which is beyond repair, before completion of the Ride, EWG on a best effort basis and at its sole discretion may arrange for a Substitute Vehicle for completion of the user’s ride to the user’s destination. However, the arrangement of Substitute Vehicle shall be subject to its availability. The user acknowledges and agrees that Substitute Vehicle may not be necessarily of the same type as the original Vehicle booked by the user from the Site.
1.7. EWG bears no responsibility and liability for delays and losses suffered by the user or caused to the user as a consequence of the breakdown of the Vehicle or the Substitute Vehicle.
1.8. EWG shall procure reasonable efforts to bring the user into contact with a Driver, subject to the availability of Driver in or around the user’s location at the moment of the user’s request for such services.
1.9. EWG shall provide an estimate of the Total Ride Fee to the user at the beginning of every Ride. Such an estimate provided by EWG shall be subject to change on account of several factors and shall be different to the actual Total Ride Fee levied at the end of ride. The user shall pay the actual Total Ride fee shown at the end of the ride in accordance with terms mentioned herein.
1.10. The user understand and accept that the Total Ride Fee, including the applicable taxes, shall be payable by the user to EWG immediately upon completion of the Ride. Any difference arising at the end of the ride from the estimate shall be payable by the user to EWG immediately upon completion of the Ride.
1.11. Convenience Fee / Access Fee charged by EWG towards the value added services provided by EWG, as part of the Ride or otherwise, shall be determined and amended at the sole and absolute discretion of EWG. The user understand and agree to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.
1.12. EWG will notify on the Application a Cancellation fee upon cancellation of a Ride. The user agree and acknowledge that the user may cancel the request for Services at any point of time subject to a Cancellation Fee
2. Responsibilities of the users
2.1. The user are solely responsible for maintaining the confidentiality of the user’s Registration Data and will be liable for all activities and transactions that occur through the user’s Account, whether initiated by the user or any third party. The user’s account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that the user may incur as a result of someone else using the user’s password or Account, either with or without the user’s knowledge.
2.2. We reserve the right to suspend or terminate the user’s account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by the user is incorrect or false, or that the security of the user’s Account has been compromised in any way, or for any other reason We may find just or equitable.
2.3. It is the user’s responsibility to check to ensure that the user download the correct application for the user’s device. We are not liable if the user do not have a compatible mobile device or if the user download the wrong version of the Application for the user’s mobile device. We reserve the right to terminate the Service and the use of the Application should the user be using the Service or Application with an incompatible or unauthorized device.
2.4. The user shall bear the consequences and damages for any delay that may be caused to the user due to the user’s failure to check the confirmation message via the application, SMS or email or failure to inform EWG of the incorrect details immediately.
2.5. The user agree to comply with all applicable laws when using the Services, and the user may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). The user will not, in the use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, the user may be asked to provide proof of identity to access or use the Services, and the user agree that the user may be denied access to or use of the Services if the user refuse to provide proof of identity.
Version: 1
Last updated on: August 2, 2023